Privacy Policy

Lakeway Mobile Oil Change


Effective Date: 01/01/2026

Lakeway Mobile Oil Change respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

By using our services, you agree to the terms outlined below.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Full name

  • Phone number

  • Email address

  • Service address/location

  • Vehicle information (make, model, year, VIN if provided)

  • Payment information

Service Information

  • Service history

  • Oil type preferences

  • Maintenance records

  • Diagnostic scan results

2. How We Use Your Information

We use your information to:

  • Schedule and perform services

  • Process payments

  • Provide vehicle diagnostics and maintenance recommendations

  • Communicate appointment reminders and service updates

  • Send invoices and receipts

  • Improve our services

  • Respond to customer inquiries

We do not sell your personal information.

3. Text Messaging & Communications

Lakeway Mobile Oil Change uses text messaging services to:

  • Confirm appointments

  • Provide service updates

  • Send reminders

  • Communicate regarding invoices or payments

By providing your phone number, you consent to receive service related text messages from Lakeway Mobile Oil Change LLC (512-361-5346). Standard message and data rates may apply.

You may opt out of text communications at any time by replying “STOP” or by contacting us directly.

We do not share your phone number with third parties for marketing purposes.

4. Payment Information

Payment information is processed securely through third party payment processors. We do not store full credit card numbers on our systems.

5. Data Protection

We take reasonable administrative and technical measures to protect your information from unauthorized access, disclosure, or misuse. However, no method of electronic transmission or storage is completely secure.

6. Limitation of Liability

Lakeway Mobile Oil Change is not responsible for vehicle damage resulting from:

  • Pre existing mechanical issues

  • Improper prior maintenance

  • Customer failure to disclose known vehicle issues

  • Manufacturer defects

  • Excessive engine wear

  • Customer neglect or failure to follow maintenance recommendations

  • Driving the vehicle with existing warning lights or unresolved issues

Customers are responsible for maintaining their vehicles according to manufacturer guidelines. We are not liable for consequential, incidental, or indirect damages resulting from pre existing conditions or customer neglect.

7. Diagnostic Disclaimer

Vehicle diagnostic scans, including OBD code readings and check engine light scans, provide fault codes and system data. These codes indicate potential issues but do not guarantee identification of the exact failed component. Further inspection may be required.

8. Third Party Services

We may use third party service providers for:

  • Payment processing

  • Appointment scheduling

  • Text messaging platforms

  • Accounting services

These providers only receive information necessary to perform their functions.

9. Your Rights

You may request to:

  • Review your personal information

  • Correct inaccurate information

  • Request deletion of your information, subject to legal requirements

To make a request, contact us using the information below.

10. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

11. Contact Information

Lakeway Mobile Oil Change
Lakewaymobileoilchange@gmail.com
(512) 361-5346

If you have any questions about this Privacy Policy, please contact us directly.